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3 CX Practices That Yield the Best ROI
In a recent survey, 97 percent of CEOs stated that customer experience (CX) was critical to their firm’s success. And, while 91 percent agreed that they wanted their company to be a CX leader, nearly...
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5 Small CX Actions That Can Yield Big Results
When done well, a mature Customer Experience (CX) program touches every corner of an organization. Companies less far along the CX path can find it challenging to contemplate that potential future. By...
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5 Types of CX Insight You Should Have at Your Fingertips
Choosing customer experience (CX) metrics that provide meaningful insights into how your organization is performing can be a difficult task. While there are many metrics that can be included, the...
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Are Your Customers Secretly Unhappy with Your Brand?
Customer service teams handle complaints every day. Even so, consumer studies indicate that most unhappy customers don’t take their concerns to companies that disappoint them. A popular metric in the...
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Why Closed-Loop Alerting is a Must for Every Brand
Many organizations want loyal customers–and may have invested in rewards programs or other strategies. These approaches are solid first steps, but companies must do more. They should adopt closed-loop...
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100 Days to a Next-Level CX Program
Wherever you are in your customer experience (CX) journey, you can adopt proven best practices to advance your CX initiatives. In this webinar, you will learn the four building blocks of successful...
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3 Best Practices to Manage Negative CX Feedback
Over two decades ago, writing in the Harvard Business Review, Frederick Reichheld—best known as the creator of the Net Promoter Score ® measurement approach— stated that companies should learn all...
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CX Conversation: Closed Loop Alerting and CX
4 Practical Tips to Win Support for Closed Loop Alerting eTouchPoint CX-savvy companies know that resolving the concerns of unhappy customers can improve customer satisfaction and boost business...
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CX Webinar: 100 Days to a Next-Level CX Program
Whether you’re just starting out in customer experience (CX) or have an established program, you can apply proven best practices to accelerate your CX initiatives. In this video replay of our CX...
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eTouchPoint Advances CX Reporting Platform with Major Product Release 8.13
eTouchPoint recently released several high-value enhancements throughout its customer experience (CX) platform. The latest feature release is built around client enhancement requests and demonstrates...
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